Shipping policy
Shipping Policy
Last updated: 10 February 2026
Overview
Luxe Arabia ships orders from our fulfilment centre in Dubai, UAE, to customers across the UAE, the wider GCC and selected international destinations. This policy applies to every order placed on our website, app or by phone. By placing an order, you agree to the terms below.
All prices on our site are in UAE dirhams (AED) and include 5% UAE VAT for UAE deliveries.
Order Processing
We process orders within 1–2 business days (Monday to Saturday, excluding UAE public holidays).
- Orders placed before 2:00 PM (UAE time) on a business day are prepared the same day where possible.
- Orders placed after 2:00 PM, or on Sundays and public holidays, are processed the next business day.
- Gift wrapping, engraving or personalised notes may add 1 business day.
- During sales and peak seasons (Ramadan, Eid, White Friday, National Day), processing may take up to 3–4 business days.
You will receive an email and SMS confirmation once your order ships.
Destinations, Delivery Times and Fees
Delivery times are counted from the day your order ships, not the day it is placed. Delivery times are estimates and may vary during peak seasons.
| Destination | Method | Delivery time (business days) | Fee (AED) | Free shipping over (200 AED) |
|---|---|---|---|---|
| Dubai, Sharjah, Ajman | Same-day (order by 12:00 PM) | Same day | 20 | — |
| All UAE emirates | Standard | 1–3 | 20 | 200 |
| All UAE emirates | Express | Next day | 30 | 400 |
| Saudi Arabia, Kuwait, Bahrain, Qatar, Oman | Standard (ground) | 4–7 | 45 | 500 |
| Saudi Arabia, Kuwait, Bahrain, Qatar, Oman | Express | 2–4 | 75 | — |
| Selected international (UK, EU, US) | International courier | 7–14 | Calculated at checkout | — |
Remote areas (e.g. parts of Al Gharbia, islands, or rural GCC addresses) may take 1–2 extra days. Cash on delivery is available in the UAE only, for an added fee of AED 10.
Fragrance Shipping Restrictions
Perfumes contain alcohol and are classed as flammable liquids (dangerous goods, UN1266) for transport. This affects how and where we can ship them.
- International orders travel only with carriers licensed to move dangerous goods, which can mean longer transit times.
- Some countries limit or ban perfume imports by courier. If your destination is not offered at checkout, we cannot ship there.
- International orders may be capped at a set number of bottles or total volume per parcel, per carrier rules.
- We cannot ship to P.O. boxes, freight forwarders or parcel-locker addresses outside the UAE.
- Oud oils and alcohol-free attars are not subject to these limits and may ship faster.
Customs, Duties and Taxes
UAE orders carry no customs charges. For GCC and international orders, the recipient pays any import duties, VAT or customs fees charged by the destination country.
- These charges are not included in our prices or shipping fees and are collected by the carrier or customs on delivery.
- If a parcel is refused because of unpaid duties, return shipping and any charges incurred will be deducted from your refund.
- Customs may delay delivery; such delays are outside our control.
Tracking and Delivery
Every order ships with a tracking number, sent by email and SMS when your parcel leaves our warehouse.
- The courier will call or message before delivery. Please keep your phone reachable.
- The courier makes up to 3 delivery attempts. After that, the parcel returns to us and re-delivery fees apply.
- Someone must be available to receive and sign for the parcel; we do not leave perfume unattended.
- Once a parcel is marked delivered to the address provided, responsibility passes to the customer.
Damaged, Lost or Incorrect Orders
Report any problem within 48 hours of delivery and we will replace the item or refund you in full, including shipping.
- Damaged or leaking bottles: send photos of the outer box, packaging and product, with your order number.
- Wrong item received: keep the item sealed and unused; we arrange collection at no cost.
- Lost parcels: if tracking shows no movement for 5 business days (UAE) or 10 business days (GCC/international), contact us and we will open a claim with the carrier.
Please inspect the parcel before signing. If the box is visibly damaged, note it with the courier or refuse delivery.
Changes, Cancellations and Contact
You can change your delivery address or cancel your order free of charge until it ships. Once shipped, we cannot redirect or cancel it; please see our Returns Policy instead.
We may update this policy from time to time. The version on our website at the time of your order applies.
Contact Luxe Arabia Customer Care
- Email: info@luxearabiaperfumes.com
- Phone / WhatsApp: +971 58 5385179
- Hours: Monday–Saturday, 9:00 AM – 9:00 PM (UAE time)
For returns and exchanges, please see our Returns & Refunds Policy.