Return, Refund & Exchange Policy
At Luxe Arabia Perfumes we are committed to delivering authentic, high-quality
fragrances while maintaining the highest standards of hygiene, safety, and regulatory
compliance.
Due to the nature of perfume products and international shipping regulations, our return
and refund policy is necessarily strict and specifically tailored to cosmetic and
flammable goods.
Please read this policy carefully before placing an order.
1. General Eligibility
Returns are accepted only for:
• Incorrect items shipped by us
• Damaged or defective products upon delivery
• Unopened products that meet the conditions outlined below
All returns must be requested within 7 days of delivery.
2. Hygiene & Safety Policy (Cosmetic Products)
Perfumes are classified as cosmetic and personal-use products. For hygiene and safety
reasons, we cannot resell any opened or used items.
Therefore, we do not accept returns or exchanges for:
• Opened or unsealed products
• Products with broken or removed protective wrapping
• Sprayed or used items (even once for testing)
• Products without original packaging
Any product that has been used, even once, for the purpose of “testing” the scent is
considered used and non-returnable.
We strongly recommend using samples (if available).
3. Allergy & Skin Sensitivity Disclaimer
Individual skin chemistry varies.
Allergic reactions, sensitivities, or personal skin responses do not constitute product
defects.
We are not responsible for:
• Skin irritation
• Allergic reactions
• Sensitivity to ingredients
Customers are advised to review ingredient lists and perform a patch test before use.
Opened products cannot be returned for these reasons.
4. Subjectivity of Scent Performance
Fragrance performance is highly subjective and influenced by:
• Skin chemistry
• Weather and humidity
• Storage conditions
• Personal perception
The following do not qualify as defects or return reasons:
• Longevity concerns
• Projection (silage) concerns
• Scent strength perceptions
• Personal dislike of fragrance notes
• Comparisons to previous purchases
5. Batch Variation Notice
Natural ingredients and manufacturing cycles may cause slight variations between
batches.
Minor differences in:
• Scent profile
• Colour
• Strength
are normal and do not indicate defects.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, leaking, or incorrect product:
You must:
1. Notify us within 48 hours of delivery
2. Provide clear photos/videos of:
o Outer packaging
o Inner packaging
o Product condition
o Shipping label
3. Provide an unboxing video when requested
Failure to provide evidence may result in rejection of the claim.
Approved cases will receive:
• Replacement, or
• Refund, at our discretion
7. Change-of-Mind Returns (Unopened Only)
We may accept returns for change-of-mind only if:
• Product is unopened
• Factory seal intact
• Original packaging preserved
• Return requested within 7 days
Shipping costs are non-refundable.
8. HAZMAT & Shipping Compliance
Perfumes contain alcohol and are classified as flammable dangerous goods (HAZMAT).
For safety and regulatory compliance:
• Customers must not ship returns independently using regular postal or courier
services
• Unauthorized shipping may violate transport laws
For eligible returns:
• We will arrange pickup through our certified logistics partner
• Return shipping costs will be deducted from the refund
We are not responsible for:
• Items shipped using unauthorized carriers
• Returns lost or damaged in transit due to non-approved shipping methods
9. Inspection & Refund Processing
Refunds are processed only after:
• Item is received at our warehouse
• Inspection confirms eligibility
If the product does not meet return conditions, it may be:
• Rejected and shipped back at customer expense, or
• Disposed of for hygiene/safety reasons
Refund timelines: [5-7 business days]
10. Fraud Prevention & Abuse
To protect against misuse:
We reserve the right to:
• Request unboxing videos
• Reject suspicious claims
• Refuse service for excessive returns
• Monitor return-to-purchase ratios
• Suspend or block accounts suspected of policy abuse
11. Non-Returnable Items
The following items are strictly non-returnable:
• Opened or used products
• Testers
• Samples
• Gift cards
• Clearance items
• Personalized or special orders
12. Final Decision
All returns, refunds, and exchanges are subject to final approval by Luxe Arabia Perfumes
We reserve the right to modify this policy at any time without prior notice.
